Travellers reportedly waited more than two hours for their luggage to appear on the conveyor belt at Bilbao Airport.
A Swiss plane arrived in Bilbao, Spain on Saturday without a single piece of checked luggage on board.
Passengers reportedly waited more than two hours for their bags to appear on the airport conveyor belt but they never arrived.
Those on board say the pilot apologised for the delay but did not explain the reason or inform them that their luggage hadn’t made it onto the plane, according to Swiss newspaper Blick.
The passengers claimed that, when they arrived at their destination, Swiss Air staff also didn’t tell them where their bags were. Instead, they had to wait until staff from Spanish airline Iberia informed them that the plane had landed with no luggage on board.
One passenger, Carsten Redlich, told The Blick that his holiday was “ruined” because his bags had been left behind. He was part of a group of paraglider pilots travelling to Spain together, and the mishap left them without their vital equipment.
